At Piscis Networks, we are committed to providing our customers with high-quality products and exceptional service. In the unlikely event that you need to return a product for repair or replacement, please review the following RMA policy carefully.
1. Eligibility:
- Our RMA policy covers manufacturing defects and failures that occur within the warranty period.
- Products must be returned in their original packaging and in like-new condition to be eligible for RMA.
2. Warranty Period:
- All Piscis Networks' products are covered by a standard warranty period of 1 year from the date of purchase.
- Extended warranty options may be available for purchase at an additional cost.
3. RMA Request Process:
- To initiate an RMA request, please contact our customer support team at rma@piscisnetworks.com
- Provide detailed information about the product, including the serial number, date of purchase, and a description of the issue.
- Our support team will assess your request and provide you with an RMA number if the product is eligible for return.
4. Shipping Instructions:
- Once you receive an RMA number, securely package the product and include the RMA number on the outside of the package.
- Ship the product to the address provided by our support team.
- Customers are responsible for covering shipping costs to return the product to our facility.
5. Evaluation and Repair:
- Upon receipt of the returned product, our technical team will evaluate the issue and determine the appropriate course of action.
- If the product is found to have a manufacturing defect covered by warranty, we will repair or replace the product free of charge.
- If the issue is determined to be caused by misuse, unauthorized modifications, or other factors not covered by warranty, repair fees may apply.
6. Return Shipping:
- Piscis Networks will cover the cost of shipping the repaired or replacement product back to the customer.
- Expedited shipping options may be available at the customer's expense.
7. Refurbished Products:
- In some cases, we may provide refurbished or equivalent replacement products as part of the RMA process.
- Refurbished products are rigorously tested and certified to meet our quality standards.
8. RMA Status Updates:
- Customers can track the status of their RMA request by contacting our customer support team or logging into their account on our website.
9. Customer Responsibilities:
- Customers are responsible for ensuring that products are properly packaged and shipped according to our instructions.
- Customers must provide accurate and complete information when initiating an RMA request.
10. Exceptions:
- This RMA policy may be subject to change without prior notice.
- Piscis Networks reserves the right to refuse or deny RMA requests that do not comply with this policy.
If you have any questions or concerns about our RMA policy, please don't hesitate to contact us. We appreciate your business and look forward to serving you.
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