Piscis Networks offers a comprehensive support framework tailored for enterprise-grade SD-WAN, SD-Branch, and SASE deployments.
1. 24/7 Global Support
- Continuous availability across all time zones
- Multilingual assistance for international operations
- Designed for mission-critical environments with zero tolerance for downtime
2. Tiered SLAs (Service Level Agreements)
- Priority-based incident response
- Guaranteed resolution timelines based on severity
- Custom escalation paths for strategic accounts
3. Proactive Monitoring
- Real-time link and session health tracking via PI-Control
- Automated alerts for SLA violations and performance degradation
- Predictive analytics to detect and prevent failures
4. Incident Response & Troubleshooting
- Remote diagnostics and rollback capabilities
- CLI-level access for advanced troubleshooting
- Session logging and audit trail generation for compliance
5. Deployment & Integration Support
- Zero-touch provisioning (ZTP) for edge devices
- Hybrid WAN integration (MPLS, broadband, 4G/5G)
- Legacy WAN coexistence strategies
6. Security & Compliance Support
- Role-based access control
- Policy enforcement across SD-WAN and SASE layers
- Exportable logs for audit and regulatory needs
7. Automation & API Support
- Scriptable provisioning workflows
- API access for orchestration and third-party integration
- Custom policy templates for routing and segmentation
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